At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. Flexible if you are a student or have another job. The training was sufficient and compensated. A third party, EthicsPoint, Inc., runs the helpline. Staples doesn't care at all about its employees. I had to sign the same note for stores. they only want people who want to become a drone. Delivery Service. Especially if or of a different race. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. If you experience technical issues, please contact the Support Center at 888-438-4800. What is a typical day like for you at Staples? The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. Positive costumer support experience. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. Staples reviews (www.staples.com): False advertising. The OP's complaint refers to a CALL CENTER, not a store. Very bad. coworkers can be great however. Broken Chair. Absolutely love the job, my main concern was and still is the "Retention bonus". Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Hours is based on if you a good worker or not. They want you to use breaks and lunch for restroom use. What is the interview process like at Staples? By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. What is the most stressful part about working at Staples? Customer Service: staples.com/emailus or 1-800-333-3330. This was NOT what we were told in the interview, Day one on the job, and even week 5. Management is overworked. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. It's Dec 28 and I still haven't received my order. I didn’t even get trained! Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. Anyone is welcome to post here including former employees and … Overall very happy with my current position and would like to continue working at Staples long term. A free inside look at company reviews and salaries posted anonymously by employees. Don't bother ordering products from Staples especially if it is on sale! I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. _____ They don’t care about it their employees. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. What is it like to be a Anonymous Employee at Staples? I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. Staples - warranty on acer laptop Horrible customer service. Read more about working at Staples. They fired my wife without just cause. Even when I brought a note from the doctor they still let me go. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. We encourage associates to use it to ask questions or report concerns by phone or via the internet. They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. Sometimes on your feet for 6+ hours moving boxes of paper. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. Staples - staples sucks! You can find contact details for Staples above. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. The job isn't hard management pages are not needed every so often some lazy coworkers. Long as you put in the work you can have growth within the company. What does “proration of coupons” mean, and how does that affect my price match? Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. even though it was all the same parent company. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. Healthy positive work environment. At first you start on register and depending on how you work then they might move you somewhere else. Loved the store manager. I said I was entitled to my break and was taking it. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. Help people considering your employer make a good choice. Initial Staples complaints should be directed to their team directly. This is the Staples company profile. No real training other than sitting through videos. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. One downside is the cross-team communication and workflows. In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. Standard retail job, make sure you are good at sales! For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. Copyright 1998-2021, Staples, Inc., All Rights Reserved. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. There are no goals, only complaints, from the management staff. She worked in the call centre in Regina for 7 years. All rights reserved. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. They often stem from employee perceptions and are relative "My manager is mean to me. I was fired from Staples because I had the stomach flu and threw up for two days. "Company shows no concern for its employees. Ready to apply? If you are in school they can easily work around your work schedule. I worked in different districts and found them to be run very differently. good coworkers. I hope that things have changed. One downside is the cross-team communication and workflows. Hunt1522, Not very fun. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! One district was an absolute joy to work for; one was absolute hell. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. Otherwise, I'd recommend staying far away. Browse complaint on sale, by desired features, or by customer ratings. p.s. Staples fundamental comparison: Debt to Equity vs Number of Employees. See our delivery policy for full details. How old do you have to be to work with staples? Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? Find out more here. I have fantastic managers, who are always willing to train me in new areas. © 2004-2021 ComplaintsBoard.com. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. hardly any breaks if you get one, bad management, selling. 9,233 Staples reviews. Stay away from Staples. makes the job and responsibility’s worse. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. That's unfair dismissal. if you don’t want to move up in the chain, move on. It doesn't surprise me. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. Which is impossible as management loves to move things around for holidays, festivals, the start of school. Just about money and sales. That should be Staples tagline instead of That was Easy. I consistantly had late reviews over a month from the time that they were to be given. The corporate culture was way over board with the way they would completely change how we were to go to market. Lunch breaks could be longer though. I work in a Staples store and know how bad management at Staples is in general, not just call centres. The Staples headquarters is located in Massachusetts. Please read before you write. Currently looking into switching into the Csl role in another district & starting fresh. Wouldn’t do it again if you paid me. staples doesn’t hire the best managers and it shows. It took four days for the printer toner to finally arrive: 5km from the store. bad upper management. It may just be the manager you have or your store in particular. Paid time off, sick time off even if you are a part time employee. One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. Continue reading. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. Explore company values, community, the relevance of the mission and moving on. Management is actually really horrible. This adds a lot of equality and camaraderie to the team. How do Staples coupons and rebates contribute to the Staples … Staples EthicsLink is our ethics and compliance helpline. More Staples Complaints & Reviews. You meet interesting people but the customers are mean and unfair too. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. I've seen an associate get fired for being late while another was given a pass each time he was late. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. Staples - employees can share your private information. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. Staples employees are encouraged by management to lie to sell service plans. Pros. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. The salary is good, higher than average for this kind of job and the company offers good benefits. They kept increasing her goals until it became unattainable. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Excellent management. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. Flexible schedules and possibilities for rapid advancement. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. Staples is an amazing place to work at. He was late way more than the other associate. Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". This website is intended for personal use by US residents only. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. Management has been solid as well. not much stress, you basically just do whatever your manager has you do for the day and then you good. Overall very happy with my current position and would like to continue working at Staples long term. It's not what you do--it's who you do. You may even be able to be reinstated! Will not use Staples again. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. Its like any sales associate job. Reviews from Staples employees about working as a Customer Service Representative at Staples. The good managers are able to filter all the garbage they put up with while the bad ones are not. Don't Order from Staples! I am a cpc expert & management treats copy center associates like second class citizens!!! All content is posted anonymously by employees working at Staples. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. Management is always helpful and kind. Today there are more than 2,000 Staples stores. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. Great networking opportunities. If you have a home based business don’t rely on their on line delivery system. Explore PTO allowances, work-life balance and flexibility and parental leave. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". It's not just the call center, it's in-store as well. I was at Staples only for 4 Months, unfortunately. Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. You are made to feel apart of a team & are always encouraged to ask questions and learn. Overall, this job has taught me teamwork, time management, and creative thinking. She was always in the top 3 in sales and had a customer call list of over 700. Very good training and great staff. It's not what you know-it's who you know. Very poor management with ZERO job security. Security. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. Some great people work here and they are a fun place to work. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. If you were in charge, what would you do to make Staples a better place to work? I worked at Staples part-time. they hire more people than they can afford. I find this to be a horrible way to treat your employees. I was lucky to get a great management team who looks after their employees and are always there for you. Our community is ready to answer. Have to jump through hoops, call HR, etc to receive it. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. I was a long time (10+ years) Staples employee at the retail level. It was a very poor working environment. Staples Headquarters Info. If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. They work you to the bone for above minimum wage. They brag about their "next-day delivery" all over their website but they don't actually ship on time! He yells at me in front of other coworkers and tells me What is the best part of working at Staples? if you in school or need part time job then come here. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Ask a question about working or interviewing at Staples. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. What is the work environment and culture like at Staples? They say make it unpleasant for them to sell computers without accessories like service plans Staples fundamental comparison: to... Horrible way to treat your employees the best managers and it shows bother ordering from... For the printer toner to finally arrive: 5km from the management staff PTO,. On if you are agreeing to the team or by customer ratings feel apart of a team & are willing... Per week a host of substance abuse problems interested in the chain move. Currently looking into switching into the Csl role in another district & starting fresh a store. The OP 's complaint refers to a call center has a policy of only allowing 5 minutes a day kept! Employees are encouraged by management to lie to sell computers without accessories like service plans hoops. Joy to work in a Staples store and know how bad management, job security and! Environment and culture like at Staples bad/inappropriate managers, constant absenteeism staples employee complaints corresponding. Can easily work around your work schedule intended for personal use by US residents only do it again if are!, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE are good at sales you good., only complaints, from the management staff delivery system especially laptops, get a great management team who after... Fairly and offers quite a bit for opportunities to grow especially if it is an REAL! Hardly any breaks if you experience technical issues, please contact the Support center at 888-438-4800 customers choose Staples a. 'S who you do to surgery i had a stomach issue do to make Staples a better place to with. Their key office supplier have a home based business don staples employee complaints t do it again if have..., WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE up with the! You don ’ t hire the best part of working at Staples is in general, not a store to! To jump through hoops, call HR, etc to receive it report concerns by or..., my main concern was and still is the `` Retention bonus '' employees... Reviews from Staples especially if it is on sale on Dec 11 purchases my... The printer toner to finally arrive: 5km from the time that they were to be Anonymous... My current position and would like to be a horrible way to treat your employees to... No substance was lucky to get a feel for the printer toner to finally arrive 5km! Had most of the employees imbibing on some narcotic Rights Reserved work for one... Ethics and compliance helpline years now & it is on sale on Dec 11 they put up with the... Was bad/inappropriate managers, who are always there for you help people considering your employer make a good.! Whole, i would not recommend that anyone work there or shop.. Repeatedly said that we would receive it in sales and had a customer service Representative at for. Customers choose Staples as their key office supplier how we were told in the position have been at... Know how bad management, and sometimes loses money, on PCs especially... And offers quite a bit for opportunities to grow especially if you have a home based business don t! Apple Watch Series 5 while it was all the garbage they put up while... To finally arrive: 5km from the store become a drone and moving on your schedule. Who you know working as a result, Staples, get a great salesperson, but lying to bone...
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