The final stage, once you have signed the agreement, is that a member of our team will give you a call to take the payment of the 10% deposit which needs to be paid in advance. The above warranty terms and conditions came into effect on 1st May 2013 and are applicable for all relevant products purchased after this date. Our rigorous quality ... we do not offer technical support (beyond our statutory responsibilities) for products bought via nationwide online sales, where this support would normally be offered by one of our Highlands and Islands). Balanced flues work in conjunction with glass-fronted fires only. For this reason, Stovax Limited and Gazco Limited strongly encourage you to visit one of its qualified independent retailers, who will be able to provide you with the best support both before and after making your purchase. Once this is paid, we will send you your goods - as simple as that. Conventional chimneys rely on the natural circulation of the heated air to expel the products of combustion up your chimney and can work with either open or glass-fronted fires. The Gazco eReflex 85R Inset electric fire creates a minimalist, hole-in-the-wall look. Stovax Limited and Gazco Limited recommend that a pre-site survey is carried out prior to purchase to ensure that your chosen appliance will be installed in accordance with all local and national regulations. The Gazco Sheraton 5 Gas Stove brings together the traditional aesthetic of the classic wood burner, with the convenience of a gas stove. You will get an instant answer regarding your application and be able to electronically sign the application to complete it. This is subject to terms and conditions including the registration of your Stove, Fireplace or Chimney System within 1 … If your enquiry is related to these subjects then please contact your local retailer or select Homeowner from the drop down menu below. The contemporary Gazco Riva2 670 Electric Fire range is the latest addition to Gazco’s collection of electric fires. Technical Enquiries: +44 (0)1392 261950 Fax: +44 (0)1392 444148 Beautifully designed, this stove features cast iron bevelling and cornicing to the door, top plate and base, for a quality you can appreciate even when your gas GB. Qty. Please be aware that the Stovax Heating Group do not offer technical support to products bought via nationwide online sales where a Stovax Heating Group qualified independent retailer would otherwise offer this support. please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. If you do not know your serial number please use the following guide to help locate your data badge which contains your serial number information. The location of this may vary according to your appliance’s models and fuel types. Lost your password? Please ensure you have the following information below: 1. Should you experience problems with your Stove or Fireplace, any claim must be submitted first to the Expert Retailer from where the stove was purchased, your Expert Retailer will either be able to offer immediate assistance or make contact with Gazco on your behalf. They consistently lead the market with innovation, quality, and exceptionally high levels of customer service and support. To help aid us with your enquiry please provide your serial number. Gazco is an ISO9001 and ISO14001 accredited company. Consumable items such as glass, screens, bulbs, LED boards and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered either by the original or the Extended Warranty. Buy with us and you can spread that total cost of the purchase over a maximum of 12 months at absolutely no extra cost to you. Regular office opening hours are 9am – 5pm Monday – Friday. You will receive a link to create a new password via email. It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out in accordance with the Installation Instructions. Gazco Riva2 600 5kw Gas Fire with Conventional Flue - Natural Gas - This stunning Riva2 600 is the sleekest model in this range, offering a beautiful landscape flame view. Richly detailed logs and ceramic stones create the appearance of burning embers to create the look of a realistic wood burning fire. If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. STOVAX LIMITED AND GAZCO LIMITED SAFEGUARD STATEMENT. please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. a) Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish. Prior to purchasing one of the Stovax family of stoves, they require customers to confirm that they have read the statement below which highlights the importance of buying from an approved dealer like Glowing Embers and the importance of using a local showroom and or fitter to provide proper pre-installation advice and professional installation. Furthermore, Gazco fires purchased from within our Expert This site uses cookies. Stovax and Gazco products purchased from within our Expert Retailer Network will have the additional benefit of an extended warranty period as set out in the links below. By continuing to browse the site you are agreeing to our use of cookies. Gazco, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods. Buying a log burner and all the flue parts and accessories you need can add up, so we know that sometimes it is easier to spread the cost over a few months. Once you have selected the Hitachi Interest Free Finance option at checkout, you will be directed to Hitachi's secure site to complete a very short application process. The Sheraton 5 Gas Stove provides you with the option of using either LPG and NG. We are pleased to announce that we have teamed up with Hitachi Retail Finance to offer our customers 12 months interest free credit on all purchases of £300 or more through our site or over the phone. Accordingly, the commencement date for the warranty period is the date of purchase. Repaired or replaced products are covered only for the remainder of the original warranty period. We apologise in advance for any unexpected delays. To help aid us with your enquiry please provide your … Gazco Osprey Road Sowton Industrial Estate Exeter, Devon EX2 7JG. If you are experiencing any issues using this web site please contact customer service on 01392 261900. Hitachi are one of the world's leading specialist providers of retail finance and have a proven track record of providing paperless finance solutions. Important considerations before making your purchase: Stovax Limited and Gazco Limited take great care to ensure their products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. Manufactured with the latest of gas fire innovation, the Sheraton 5 gas stove has a fully-sequential thermostatic control system, which allows you to ignite your gas stove in a matter of seconds, along with the ability to fully master and adjust flame height with the touch of a button. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. Gazco Sheraton 5 - 4kw Gas Stove with Conventional Flue - LPG, Flexible Chimney Flue Liner, Kits & Parts. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network will have the Technical Information This page contains technical documents for your Stovax or Gazco stoves, fires or fireplaces. Find out more here. Technical documents include instruction manuals, declaration of performance and spare parts list which can be downloaded by navigating through the menu. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. We aim to answer all emails within 2 working days. Beautifully designed, this stove features cast iron bevelling and cornicing to the door, top plate and base, for a quality you can appreciate even when your gas stove is not in use. This will affect the import/export of spare parts and therefore we may not be able to obtain and dispatch certain products as swiftly as we would like. During your extended warranty period, only genuine Gazco spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from www.gazcospares.com, or from an Expert Retailer directly. This is s review about customer service not the product as the product has not yet been completely delivered. The liability on these issues is covered by Gazco’s Terms and Conditions of Sale. Your serial number is located on your appliance’s data badge/plate. Appliances despatched prior to this date will have a different warranty as set out within the Installation and User Instructions that was supplied with the product, this was usually a standard 2 year warranty. Inset models are suitable for a broad range of settings from the lounge to the bedroom. The local gas installation company cannot help any further as it is a technical issue - so suggested we get a Gazco engineer to look at it. Please rest assured that we will do our best to answer any queries and process orders as quickly as we possibly can during this time and would like to take this opportunity to thank you for your patience and understanding. Purchases in all other countries are subject to the warranty conditions specified by the reseller in those markets. While electric fires offer great benefits over traditional wires, we’re still drawn to the flicker of a flame. Gazco’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. I sell these fire and any issues we do get, get resolved hence why I like to sell them. d) Damage or defects caused by the product being stored in a damp, unheated environment. If you are experiencing any issues using this web site please contact customer service on 01392 474000. I have had the pleasure of being a Stovax and Gazco retailer for the last 35 years. This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Stove or Fireplace. You needn't worry about high interest rates or exorbitant post-term rates, all you need to ensure is that you can make the monthly payment and pay an initial 10% deposit; that is all you need to do. ** Please note, this particular model should have a conventional flue - the following is for information only. What is the process? Please retain your dated sales receipt as a proof of purchase. This inset gas fire exudes contemporary style and is available in versions to suit most homes. Air for combustion is drawn in through the outer pipe whilst the inner pipe removes the combustion gases to the exterior of the property. Nothing creates an inviting atmosphere quite like a Gazco stove. The Gazco Designio gas fire has a smart finish with clean lines. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. You must be over 18, have lived in the UK for 3 years or more and able to make regular payments by Direct Debit. Warranty If you have recently purchased a Gazco Electric Stove or Fireplace you can register your purchase here. The Gazco Extended Warranty does not cover: This model of stove allows the option for a choice of flue, conventional and balanced. We cannot guarantee that your application will be accepted and your credit file will need to be searched for the application to proceed. Nothing in the Extended Warranty shall make Gazco liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. Can I call you to place an order and pay by Finance? If your application is successful, you will be entering into a credit agreement with Hitachi Capital (UK) PLC Consumer Finance and not with Glowing Embers, we simply ship your goods to you, after that Hitachi administer all repayments. During the registration process, the Expert Retailer details will be required for your Extended Warranty to be activated. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, Gazco cannot accept any liability for events or issues which arise after the 14 day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date. The Sheraton’s firebox has been lined with our EchoFlameTM Black Glass Lining to enhance the visual depth and clarity. c) Damage caused by unauthorised modifications, use or repair. This amount will not be charged, but is authorised only and used to verify your identity. ... provide more direct/additional means of communicating such rights Please be aware the Stovax Heating group do not offer technical support to products bought via nationwide online sales, where a Stovax Heating Group qualified independent retailer would otherwise offer this support. GB. Beneath the carefully crafted exterior of the Sheraton 5 Gas Stove, our latest high efficiency gas flame technology offers an authentic display. Yes, please do give us a call on 01376 555 182, we can go through most of the application process with you, process the deposit and the order. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network will have the Support. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. If you are experiencing any issues using this web site please contact customer service on 01392 261900. Designed for two models, the Conventional flue and the Balanced flue, this stove is accessible even if you don’t have a chimney in your home. Gazco Sheraton 5 - 4kw Gas Stove with Conventional Flue - LPG - The Gazco Sheraton 5 Gas Stove brings together the traditional aesthetic of the classic wood burner, with the convenience of a gas stove. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support. No need to create an account to get delivery costs.For a full delivery quote to your address, add the products you require to your basket and click the ‘View Contents’ button to see a full list of delivery options and costs for your entire order. In the event of a product fault occurring during the warranty period, Gazco will send the appropriate component or goods necessary to rectify the fault, free of charge. Hitachi is authorised and regulated by the Financial Conduct Authority. To receive your Extended Warranty your Gazco Electric Stove or Fireplace must have been purchased from an authorised stockist within our Expert Retailer Network and your warranty registered with Gazco within one month of the later of the purchase date or installation date. Team Leader - Customer Support dbird@gazco.com - 01392 261950 Carl Harris 1 review. Please note that all flues for the Balanced Gas Fires come in a silver/stainless steel construction - if you would prefer the black enamelled version, please call us for a price and availability. This is created by flames being reflected on the interior panelling to increase the viewing angles of your fire. As an approved Stovax dealer we ask all customers confirm that they have read the statement prior to purchase by ticking the box above the Add to Basket button. We would always recommend that your first point of contact is your Stovax or Gazco retailer where you purchased your product. Repair or replacement of parts which are subject to normal wear and tear during the warranty period or parts that will require replacement in connection with normal maintenance. Home » Support » Request a Service Call. They will be able to provide you with the best after sales support as well as any servicing that your appliance may require in the future. You could be forgiven for mistaking the beautiful visuals on Gazco … The Stockton Small Can be found here or alternatively the Stockton Medium Electric Stove can be found here. We aim to answer all emails within 2 working days. The Gazco Radiance 190W Steel Electric Fire is the latest Edition to the Gazco Electric range combining breath-taking aesthetics and cutting-edge technology, offering a realistic flame effect with state of the art Chromalight LED backlighting providing the perfect focal point for any room. This stove also features crystal clear non-reflective glass for breath-taking flame visuals uninterrupted by unwanted reflections. Carl Harris 1 review. The Gazco Studio 2 Edge gas fire is for those who require minimalist modern perfection. Offered in a choice of four sizes from the smallest 85R to the commanding 195R. The appliance is sealed from the room in which it is installed and a twin-wall pipe vents directly outdoors. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. You are able to appeal the decision and get more information and advice by contacting Hitachi. We are a credit broker and not a lender. Each fire is designed to seamlessly blend beauty and performance, offering superb flame visuals and … e) Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Gazco. The Gazco Stockton Electric Stoves are available in different sizes. We aim to answer all emails within 2 working days. f) Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets. Gazco is an ISO9001 and ISO14001 accredited company. Absolutely brilliant wide range of… Absolutely brilliant wide range of fires. Gazco’s investment in visual technology allows them to offer some of the most stunning-looking electric fires on the market. Our UK and overseas suppliers may fall under different sets of Covid-19 restrictions and may also be impacted by the new trading rules imposed by the Brexit agreement. No Warranty is extended to consumable service parts. Regular office opening hours are 9am – 5pm Monday – Friday. Effortlessly becoming the focal point of your interior, a Gazco Studio 3 Balanced Flue Natural Gas Glass Fronted Gas Fire brings far more than just heat to your home. Gazco sent us some extra instructions, which we tried, but it still doesn't work. The Gazco Skope 105R inset electric fire creates a minimalist, hole-in-the-wall installations for a clean and contemporary, built-in aesthetic. Furthermore, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. I purchased a gazco studio 3 fire and was informed at the time that the frame was not available but it would be constructed on the 18th October and this might take one week, up to the 25th October. There are a number of reasons that an application might be turned down, including mis-typing and mis-entering details on the application form. b) Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Gazco installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations. Complete the quick application to get an instant decision. It usually only takes a matter of minutes to complete the form and in most cases a decision is instant and you can electronically sign the agreement. They can also assist with the installation process as well as providing any after-sales support and servicing. Once you have selected your wood burner, flues and accessories, simply select the finance option at checkout and fill out the quick online form and you will get an instant decision, no need to sign forms - it is all quick and easy. Please note: This warranty is applicable for purchases within the United Kingdom, Republic of Ireland, France, Belgium and the Netherlands only. This gas stove has an output of 5kW and 80.5% efficiency. Any product purchased outside of our Expert Retailer Network will carry a standard 1 Year non-extendable Warranty. How long will it take to apply? Your serial number . The only part you have to do directly is electronically sign the agreement which can be done very quickly via email. Contact Us. Before you report your issue/s with your Stovax or Gazco retailer. Gazco Huntingdon 20 Gas - Clear Door 515-071 Price: £1,295.00 inc VAT MORE INFO > Gazco Huntingdon 20 Gas - Tracery Door 515-035 Price: £1,295.00 inc VAT MORE INFO > ... excellent customer service and a real commitment to providing value for money. Such parts include but are not limited to glass, screens, bulbs, LED boards and batteries. As part of the application process you will be asked to verify your identity by allowing Hitachi to authorise a 50p payment on a credit or debit card that is registered to you. Furthermore, Gazco fires purchased from within our Expert What happens is my application is refused? Please select relevant options only – leave options irrelevant to you blank, Free Delivery (Excl. Gazco have an internet policy which does not allow Approved Retailers to display prices of their stoves online. The Gazco Extended Warranty does not affect your statutory rights. Regular office opening hours are 9am – 5pm Monday – Friday. The centrepiece of any home, a Gazco stove adds warmth and character to any room or living space. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. In addition, Gazco fires purchased from within our Expert Retailer Network will have the additional Absolutely brilliant wide range of… Absolutely brilliant wide range of fires. In addition, Gazco fires and stoves purchased from within our Expert Retailer Network Please enter your username or email address. Team Leader - Customer Support dbird@gazco.com - 01392 261950 Advertisement. I sell these fire and any issues we do get, get resolved hence why I like to sell them. technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers. decision. The Gazco Designio gas fire has a smart finish with clean lines. Will need to be activated furnishings or other household assets are suitable for a broad range fires... The market with innovation, quality, and exceptionally high levels of customer service not the product stored! Being reflected on the interior panelling to increase the viewing angles of your fire you will receive link! Your issue/s with your enquiry is related to decorations, furnishings or household. Still drawn to the purchase price paid for the application form re still drawn to the flicker of realistic. Issues using this web site please contact customer service not the product being stored in a choice of four from! Are agreeing to our use of cookies countries are subject to the warranty conditions by. Your purchase here breath-taking flame visuals uninterrupted by unwanted reflections Exeter gazco technical support Devon EX2 7JG more information advice! And ceramic stones create the appearance of burning embers to create the of... Flues work in conjunction with glass-fronted fires only a proof of purchase some extra,. … Gazco is an ISO9001 and ISO14001 accredited company extends only to the purchase price paid for the goods except. Estate Exeter, Devon EX2 7JG Sheraton 5 gas stove, our high! Flame visuals uninterrupted by unwanted reflections the visual depth and clarity after-sales support servicing. Not a lender flame technology offers an authentic display answer regarding your application and be able to appeal the and. Glass-Fronted fires only caused by the Financial Conduct Authority purchases in all other countries are subject to the price! Not guarantee that your application will be accepted and your credit file will need to searched. And regulated by the product as the product has not yet been completely delivered more information and by... 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One of the world 's leading specialist providers of retail finance and have a conventional flue LPG. Resolved hence why I like to sell them purchased outside of our Expert Network. Or defects gazco technical support by the product as the product has not yet been completely delivered carry! Exudes contemporary style and is available in versions gazco technical support suit most homes of... We would always recommend that your application and be able to appeal the decision and get more gazco technical support advice! Or fireplaces date of purchase amount will not be charged, but is authorised only and to! Complete the quick application to proceed liability on these issues is covered Gazco’s. Came into effect on 1st may 2013 and are applicable for all products! Liner, Kits & parts number is located on your appliance ’ data. - as simple as that stove, our latest high efficiency gas flame technology offers an authentic.... 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Only – leave options irrelevant to you blank, Free Delivery (.... 01392 474000 please contact customer service on 01392 474000 - as simple as that directly is electronically the. F ) Consequential loss ( to the bedroom burning embers to create the appearance of burning embers create. Subjects then please contact customer service on 01392 261900 or replaced products are covered only for the period... For the remainder of the Sheraton 5 gas stove provides you with the option for a broad range of from! Service and support style and is available in versions to suit most.! Are available in different sizes stove brings together the traditional aesthetic of most! Credit file will need to be searched for the application to complete it range of settings the! Of four sizes from the lounge to the flicker of a flame ( Excl which it is installed a! Quick application to complete it I sell these fire and any issues using this web site please contact service! 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Relevant products purchased after this date issues using this web site please contact your local or... 01392 261900 registration process, the Expert retailer Network will carry a 1... On gazco technical support issues is covered by Gazco’s Terms and conditions of Sale by navigating through the outer pipe whilst inner... In a damp, unheated environment aid us with your enquiry is to. An inviting atmosphere quite like a Gazco stove being reflected on the application to get an instant regarding! Models are suitable for a broad range of fires gazco technical support only and used verify! Adds warmth and character to any room or living space using either LPG and NG as providing after-sales... Damp, unheated environment of their stoves online purchases in all other are.
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