It usually takes about two weeks to get this item shipped out and additional week for delivery. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. Their customer service and response was exceptional. Purchased an $1100. My exchanges with customer service were very cordial and helpful. But There only a 30 days window to return your items. Read real customer ratings and reviews or write your own. Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. Thank you, Share your voice on I ordered a shower door April 26th. Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. They were terrible throughout the whole process and treated us with such disrespect. I said to play the recording of my purchase. I purchased shower doors from them at nearly $700. When it was delivered, it did not look like the part I had ordered. Regards, i would like to oreder but would be curious to hear from you. After two weeks and numerous phone calls I finally was able to return the item., 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 The "customer service" morons are rude and think the matter is funny. Reviews Decor Planet. I received it 3 days late, well within the window they had promised. A free inside look at company reviews and salaries posted anonymously by employees. He was very helpful in explaining the different options available to me and the differences between them. Ordered some sinks. Read real customer ratings and reviews or write your own. - View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. Get reviews, hours, directions, coupons and more for at 1530 Mcdonald Ave, Brooklyn, NY 11230. One of the best Other business at 18 W 21st St, New York NY, 10010. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. I received the wrong item. my tracking # : 111-0557908-4935463., Gain trust and grow your business with customer reviews. This company falsely advertises easy returns and good customer service. 4 months later after daily chats..... still sending! Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse., Hi Laura, I discovered this page. I went to the live chat box where Venice did a little research. He did research on the products I needed. If you’re shopping for bathroom vanities or fixtures in Manhattan, Brooklyn or Staten Island, you must stop by the showroom. You can find contact details for above.. is an independent complaint resolution platform that has been successfully … We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). Complete scam! He even offered me some additional tricks regarding the installation. Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. Hi Minh, After searching around she said she would call me right back. During our time in… They literally take your money and never answer any of your concerns. Your comment has been brought to management's attention for review. is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Customer Service. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! do you provide a return sticker? However, their service and willingness to stand behind what they sell is awful. Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at i order a delta faucet. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. Reviews 1 • Average . Search for other Bathroom Remodeling in … This is the Decor Planet company profile. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. is truly New York’s one stop shop for all your bathroom and kitchen needs. We bought a toilet, a vanity, sink, faucet and a shower set. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. It arrived quickly and in perfect condition. Received cartridge and after swapping, faucet still leaks. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. 00 vanity set from and absolutely no issues with delivery schedule. I had truly horrible experience with this company. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. During our time in… Stay away if you value customer service. Please let us know if there is anything else we can help you with. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. Unfortunately, the washlet started making a buzzing sound. This company falsely advertises easy returns and good customer service. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! how do i remove the top white drawer to make plumbing connections? Do not buy anything from decor planet Do not buy anything from decor planet! The quarantine slowed the receipt of the newer model, but now I've got it and it works great. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. Hector will contact you shortly. Share your voice on The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Best, Regards, Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. They never answer your emails or your calls unless you are purchasing. oswaldo Now let's wait and see how they will resolve my issue. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. Write a review. He greatly simplified things for me and was able to answer all my questions and address all my concerns. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. Thank you Venice for going the extra mile. They never reply you to follow up. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. After reading do the many negative reviews regarding products and services, what is the position of the company? I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. I was notified about a week later that it had shipped. We were looking for working coupon code and promo codes etc. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. Had a mirror door lightly chipped. I discovered this page. I still have no product. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. Moreover, you may take advantages of daily deals, sales and coupons. Never will I do business with them again. Hello Rachelle, Explore an interactive map with places nearby. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Told them to cancel my order. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. i need this asap for an install this week I will definitely buy from them again.
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